How our cinabotak referral link works
Each cinabotak account holder receives a unique referral link once they complete email verification and basic KYC (Know Your Customer) document submission. You can find your link in your account settings under "Referral" or "Invite Friends"—the page displays your code, a copyable URL, and QR option. The link is tied to your account permanently; it doesn't change or expire.
When your friend clicks your link and lands on our platform, a cookie or session flag marks them as your referral. They proceed through our standard account-opening flow: email verification, identity document upload (KTP, passport, or equivalent), and phone number confirmation. Once they deposit and place their first activity—whether that's a slot spin, a live-dealer hand, or a football wager—our system registers the referral and triggers the reward for both of you.
We process referrals in near-real time once KYC verification completes. If your friend's documents take longer to review—typically within one business day—the reward credit appears once they're approved. During high-volume periods (around Idul Fitri, Idul Adha, or league playoff weeks), verification may take slightly longer, but we maintain standard protocols regardless of season.
Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang handles referral disputes and link issues. If your friend claims they used your link but the system shows no match, we can manually review the session logs and reconcile the account if the evidence supports it.
Referral rewards and how they're credited
Our referral rewards come in the form of platform credit—not cash transferred to a bank account, but usable balance on your cinabotak wallet. The credit amount varies based on our current offer cycle; we do not publish fixed bonus figures, but our support team will confirm the active reward tier when you ask. Typically, both the referrer and the new player receive matching credit.
Credit lands in your account as "Referral Bonus" or "Invite Reward" in your transaction history. It's separate from deposit funds and carries standard terms: it's usable on any game or market on our platform (slots, live casino, sportsbook, esports), but it cannot be withdrawn as cash until it's been wagered once in the form of a game spin, a hand of blackjack, or a sports selection.
Referral credit is platform-only balance
Your referral reward credit applies across all our games—Aviator, live roulette, Mahjong Ways, esports markets—but must be played once before withdrawal. Deposits and referral credit are tracked separately in your account ledger.
If you refer multiple friends over time, each successful referral adds to your total reward balance. There is no monthly or annual referral cap on our platform; you can keep inviting and earning as long as your referrals complete full account verification and make their first activity.
Payment methods and referral withdrawal flow
Once your referral credit has been used in at least one game session, it becomes eligible for withdrawal via the same payment methods you used to deposit. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet accounts.
To withdraw referral credit, navigate to your Wallet or Cashier section, select "Withdraw," choose your payment method, and enter the amount. Our platform will ask you to confirm your registered phone number and may request a one-time verification code sent to your email or SMS. Processing windows depend on the method: mobile wallets (mobile banking, local payment, online payment) typically settle within business hours; bank transfers may take one to two business days. We do not guarantee instant settlement, but we process all approved withdrawals promptly.
If a withdrawal fails—for example, if you enter an incorrect bank account number or your e-wallet code is expired—our support team will notify you by email and guide you through resubmission. You retain your withdrawn balance until the retry succeeds or you choose a different method.
Program terms and eligibility
To participate in our referral program, you must be of legal age in your jurisdiction, have a verified cinabotak account, and comply with our platform's general terms. Your referred friend must be a new account holder on our platform—they cannot be an existing player or someone flagged in our fraud-detection system.
Our referral program is available in jurisdictions where we operate; if you access our platform from a region where online gaming services are prohibited by local law, you will not be able to generate or use referral links. We reserve the right to suspend or cancel the referral program at any time or adjust reward levels based on operational needs.
We monitor all referral accounts for abuse—for instance, if we detect that a referrer and their referred friend are the same person using multiple identities, or if collusion is suspected, we may cancel the referral and reclaim credits. Our fraud team reviews patterns quarterly and communicates outcomes to affected accounts.
Support for referral questions
If your referral link isn't working, your friend's account isn't showing as referred, or you want to check your pending rewards, our support team is here to help. We offer multilingual support in English and Indonesian via email, live chat during business hours, and a help centre at cinabotak.fun/faq/.
Common issues we resolve:
- Referral link not recognizing your friend's new account (we check session logs and cookies).
- Referred friend's KYC verification delayed (we explain the typical timeline and escalate if needed).
- Referral credit not appearing after account is approved (we trace the transaction and manually credit if warranted).
- Withdrawal of referral credit failing on a specific payment method (we suggest alternative methods or investigate the provider's issue).
- Questions about how referral credit applies to specific games or tournaments (we confirm eligibility and rules per game type).
Our team typically responds to support emails within one business day and to live-chat messages in real time during operating hours (Monday–Friday, 08:00–18:00 regional time). During holidays like Nyepi, Imlek, or Ramadan, response windows may extend slightly.