cinabotak Privacy Policy

This page describes what we collect when you use cinabotak and how we keep that data protected. We at cinabotak take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks, or play our slot games, live-dealer tables, and sportsbook markets, we collect personal information necessary to verify your identity, process your payments, and comply with local regulations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our privacy practices reflect our commitment to transparency and data security. We collect only what we need to operate cinabotak fairly and legally. We store your data on secure servers, limit access to authorized personnel, and delete information when it is no longer required. If you have questions about how we handle your data, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang is available during business hours in English and Indonesian to explain our practices.

This policy covers data collection, use, storage, third-party processors, your rights, cookies, and contact information. For the standard security practices document, you can download our full policy from our footer or contact our support team.

What data we collect on cinabotak

We collect several categories of information when you use cinabotak. First, account registration data: your email address, password, phone number, and username. Second, identity verification data: your full name, date of birth, residential address, and a copy of your identity document (KTP, passport, or equivalent). Third, payment data: your payment method details (wallet account, bank account number, or QRIS identifier) and transaction history. Fourth, gameplay data: your account balance, bet history, game results, tournament participation, and session timestamps. Fifth, device and access data: your IP address, browser type, device type, and approximate location based on IP geolocation.

We collect this information for specific purposes: to verify your identity and comply with Know Your Customer (KYC) regulations, to process your deposits and withdrawals securely, to detect and prevent fraud, to calculate your account balance and tournament standings, to provide customer support, and to improve our platform's performance and security. We do not collect data beyond what is necessary for these purposes.

How we use and store your data on cinabotak

We use your data to operate cinabotak and deliver our services. Your email and phone number allow us to contact you about account issues, payment confirmations, and tournament results. Your identity documents enable us to verify your age and residential status, fulfilling our legal obligations. Your payment information is processed securely through encrypted payment gateways; we do not store full credit card numbers or bank account details on our servers. Your gameplay data is used to calculate your account balance, track tournament leaderboards, and detect unusual betting patterns that might indicate fraud or account compromise.

We store your data on secure servers located in data centres with standard encryption, firewalls, and access controls. Our servers may sit outside your jurisdiction; however, we apply the same security standards regardless of server location. We retain your data for as long as your account is active and for a reasonable period afterward to comply with anti-money-laundering regulations and dispute resolution. If you close your account, we delete your personal data within 30 days, except where we are required by law to retain it for compliance purposes.

Third-party processors and data sharing

We work with third-party service providers to operate cinabotak. These include payment processors (who handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers), identity verification services (who confirm your KTP or passport), and cloud hosting providers (who maintain our servers). We share only the minimum data necessary with each processor. For example, we share your payment details with payment processors but not your gameplay history. We share your identity document with verification services but not your account balance.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not permit them to use your data for their own marketing or to share it with other parties. We regularly audit our processors' security practices to ensure they meet our standards.

Your rights and data access on cinabotak

You have the right to access, correct, and delete your personal data on cinabotak. To request a copy of your data, contact our support team with proof of identity. We will provide your data in a portable format within 10 business days. To correct inaccurate information (such as your address or phone number), log into your account and update your profile, or contact support for assistance. To request deletion of your data, contact support; we will delete your personal information within 30 days, except where we are required by law to retain it.

You also have the right to object to certain uses of your data. For example, if we use your data for fraud detection and you believe it is inaccurate, you can request a review. You may also opt out of non-essential communications (such as tournament announcements) by adjusting your notification settings in your account or by contacting support.

Cookies and tracking technologies

We use cookies and similar tracking technologies on cinabotak to improve your experience. Cookies are small files stored on your device that help us remember your login status, your language preference, and your gameplay history. We use two types of cookies: essential cookies (required for the platform to function, such as session cookies) and preference cookies (which remember your settings). We do not use advertising cookies or third-party tracking pixels on cinabotak.

You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive a warning before a cookie is stored. However, disabling essential cookies may prevent cinabotak from functioning properly. We recommend keeping essential cookies enabled while you can disable preference cookies if you prefer.

Our cinabotak data protection commitments

We at cinabotak commit to protecting your data through industry-standard security practices. We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We limit access to your data to authorized personnel who need it to operate cinabotak. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain an incident response plan; if a data breach occurs, we will notify affected users and relevant authorities within the timeframes required by law.

We also commit to transparency. If our privacy practices change, we will notify you via email or a notice on our platform. Material changes require your consent before they take effect. If you do not agree with our updated practices, you may close your account and request a withdrawal of your balance.

For questions about our privacy practices, contact our support team. We operate from Jakarta, Surabaya, Bandung, Medan, and Semarang during business hours, Monday–Friday 08:00–18:00 regional time, in English and Indonesian. You can also submit a data access request or privacy concern in writing to our compliance team, and we will respond within 10 business days.